SHIPPING & RETURNS

SHIPPING POLICY

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, and weekends, we may take up to 3 business days to ship orders.

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

RETURNS & EXCHANGE POLICY

Our policy here at Liv's Beauty Lounge does NOT accept returns or exchanges at any time. Due to the nature of our products and for hygienic reasons it will NOT be plausible to accept any returns or exchanges. Please make note of this before completing your purchase. However, not to worry, we know you're going to LOVE your lashes!